How it works?
1. Join
Register by clicking “Register”, indicate required data, accept Terms of Service and pay the minimum of 10 PLN of initial fee. It takes 1 minute and all the city bikes are available for you 24 hours a day, 7 days a week.
After registering you will receive a text message and an email message together with a PIN code which become your identifiers in the system.
To activate your account log in into the e-mail adress provided during the registration and click on the activation link. Otherwise your account will not allow you to use of maintenance free bike rental.
2. Rent
Approach the terminal, press the button of “Rent/Return” and follow the instructions displayed on the screen. The bike which you selected will be automatically released. If it is secured with a clamp-unlock it via the obtained code for code lock, displayed on the screen of terminal upon rental. Enjoy your ride!
3. Return a bike
You don’t even need to approach the terminal. All you need to do is enter the bike into electric lock.
Don’t worry – the sound signal will confirm the correct return. In order to be sure that the return was completed successfully, verify it on your user account through a mobile application, internet website or contact with Customer Office.
If there is no empty space at the station, connect the bike via code lock to the handle of the selected bike stand or other bike and shuffle the digits. In such case approach the terminal, press “Return” and follow the instructions on the screen.
4. Repeat?
Use city bikes whenever you feel like it. The first 40 minutes of driving is always free!
5. Faster?
Download mobile application.
With the use of mobile application you will rent a bike locked in electric lock as well as a clamp without approaching the terminal. Code to the clamp will be displayed during rental of a given bike. You may rent a bike by means of the application in two ways:
- Clicking on „Rent a bike” in the application and entering its number
- Scanning QR code of a given bike, located on each bike
In order to use the bikes, you have to fill the registration blank form which you can find on the city bike system website, accept the terms of use and top up the newly created account with the initial payment (minimum amount is 10 PLN) or define a credit card as the payment method. You will receive an email from us, in which there is going to be a link that you need to click on in order to confirm your personal details. As soon as the amount is recognized within the account or the card is assigned to the account – rentals are available. You can also register using the terminal, the TRM mobile application or by contacting the 24/7 Call Center.
After registration, you will receive an SMS and an e-mail along with the PIN code, which together with your phone number are your identifiers in the system. You will also receive an email with a verification link that you need to click on in order to confirm your personal details and to activate your account. Now just top up the account with the initial payment or define a credit card as a payment method. As soon as the amount is recognized within the account or the card is assigned, rentals are available.
Nextbike systems are compatible. This means that registration in one of them gives access to the other bike systems in Poland and the whole world, where Nextbike is the operator. It is good to remember, that every system has its own price list and regulation.
In order to make the process of bike rental simpler, the identification was made possible by means of any device with a touchless identifier function. It is the majority of contactless cards with an RFID reader – for example a Tarnowska Karta Miejska, an Electronic Student ID card and the majority of payment cards. In order to register the card, you should approach the terminal, enter the phone number and PIN code, and then place the card in the designated place. Upon the subsequent rental you may identify yourself at the terminal with the use of this card – apply it in order to log in. If you want to log in using the card only, without entering the PIN – uncheck the option “At every rental and return please ask for my PIN for security reasons ” on your account on the portal www.rower.tarnow.pl in the “Password” tab.
In order to generate a new PIN code to your account, you should visit www.rower.tarnow.pl. website. Then, before logging in, select the “I forgot my PIN” option. The new PIN code will be sent to the phone number, that is assigned to your account.
If you use mobile application TRM, before logging in select the „Did you forget your PIN code?” option – after entering the number registered in the system, the new PIN will be sent to you via SMS. You can also generate a new PIN code by contacting the 24-hour Call Center . In order to change the PIN code to a different one than generated by the system, select the “Password” tab after logging in to the account.
Registration through our website takes 1 minute and is completely free. After registration, top up the account with the so called “initial payment” in the minimum amount of 10PLN or define a credit card as payment method.
If you use multiple accounts registered to the same phone number, the account is always selected based on the PIN code you entered. If the PIN code for accounts is the same, you will be logged in to the oldest account. Generating a new PIN code will generate a new PIN code also for the oldest account. In order to change the PIN number for a selected other account, we encourage you to contact the 24-hour Call Center or send a request using the contact form.
If you don’t use Tarnowska Karta Miejska in the PREMIUM version you having a bike rented up to 40 minutes is free of charge. Having a bike rented up to 1 hour costs 1 PLN. Having a bike rented up to 2 hours costs 3 PLN. Having a bike rented up to 3 hours costs 4 PLN. Every additional hour is 6 PLN. It is good to remember, that every system has its own price list and regulation.
After logging in to your profile at www.rower.tarnow.pl in the “Top up account” tab, select one of the payment methods: blik, payment card or online transfer. You can link a credit card to a registered account, for this purpose, contact the 24-hour Call Center or add a card at the terminal, when the account balance is lower than 10PLN.
ATTENTION: If you choose the method of payment by online transfer, your transfer title is dedicated to you and is very important in order to correctly record the payment.
You can assign your credit card to a registered account – just contact our 24-hour Call Center or add a card at the terminal, when the account balance is lower than 10PLN. If you choose this option, the amount of 10PLN (the initial payment) will be taken from your bank account. It works as an entry fee, but it also covers your future rides that last longer than 20 minutes.
Yes. Payment at the terminal can be made if the balance on your account is less than 10PLN. In order to make a payment, log in to your account on the terminal, and then follow the instructions appearing on the screen.
Renting a bike is only possible if you have a minimum balance of 10PLN on your account. If the rental time is longer than 40/60 minutes, then, after completing the ride, the appropriate fee will be added to your account. In order to rent another bike, you will need to top up your account so that the balance is at least 10PLN again. If you have a credit card assigned to the account, the charges will be taken automatically from your bank account.
When the charge for the rental is higher than the balance on your account, it will remain inactive until you settle the payment. You need to top up your account so that the balance is at least 10PLN again. If you have a credit card assigned to your Nextbike account, the charges will be taken automatically from your bank account and you will remain as an active user.
The initial payment is the entry fee of 10 PLN to the system which you pay in order to register. The initial payment is also your first top-up. All funds remaining on your account at the end of the season can be used next year. A refund of these funds is possible only if you wish to delete your account in our system.
Yes, if you wish to delete your account in our system. There are three ways of starting the procedure of deleting your Nextbike account: you can use the contact form. on our website, send a letter to the office or bring the letter yourself.
This may happen if you enter a wrong phone number and a terminal identifies you as a new user with no funds. A terminal asks you to provide your credit card number also when the balance on your account is smaller than 10PLN. Try to enter your details once again in order to log in or contact the 24-hour Call Center.
You probably have less than 10 PLN on your account. We recommend topping up the account with an amount higher then 10 PLN – for example 20, 30 PLN. In connection with the record of the regulations, the operator recommends to top up the account with an amount higher than PLN 10 – for example 20, 30 PLN . Also make sure that you have completed the registration process, i.e. you have completed all required data in your account and clicked on the activation link that have been sent at your e-mail address. It is also possible that the account has been blocked because the user did not follow the rules. In order to determine the reasons for inactivity, you can contact the 24-hour Call Center or send an inquiry using the contact form.
This means that the system did not have the possibility to withdraw funds from the card. The reasons may be different: blocking the card or lacking funds on the account.
Just go to the terminal, press the “Rent / Return” button and follow the instructions on the display. The bike will be automatically released from the electric lock. Rentals can also be made using the TRM mobile application and by contacting the 24-hour Call Center . When the bicycle is secured with a code lock cable, it must be unlocked using the received 4-digit code. This code is displayed on the terminal during the rental of the bike, in the TRM mobile application for the whole duration of the rental or it is sent to you in an SMS – for example in the case of renting a bike via BOK.
The code for chain lock should be set at the height of the convex line, starting from left to right. This code is displayed on the terminal at the time of renting the bike, on the main screen of the TRM mobile application during the whole rental or it is sent to you in an SMS – for example in the case of bike rental by Customer Service Office.
The preferred method of return is to put the bike in the electro-lock. A sound signal and green led will confirm the correct return. If all the electric locks in the station are occupied, attach the bike with chain lock to the ear of the selected stand or other bike and shuffle the numbers. Then on the terminal, press the “Rent / Return” button and follow the instructions on the display or call the 24-hour Call Center . The return of the two-wheeler can also be done in the TRM mobile application.
Bikes can be borrowed and returned at any station. You can find the list of the stations on our website www.rower.tarnow.pl, in the TRM mobile application and at the terminal.
Correct returnal is confirmed by a sound signal. We advise to check your account balance using the TRM mobile application or by logging in to the terminal or to your account at www.rower.tarnow.pl. You can also confirm if the bike has been returned succesfully in the system by contacting our 24-hour Call Center.
The rental can last up to a maximum of 12 hours. After exceeding 12 hours, an additional fee of 200 PLN is charged. During the rental period (after 3, 6 and 12 h), user will receive automatically messages reminding about the duration of borrowing and charging fees.
In this case, attach the bike with a chain lock to the ear of the chosen stand or other bike and shuffle the numbers. The 4-digit code for the lock is displayed on the terminal at the time of renting a bike, on the main screen of the TRM mobile application during the whole rental or it is sent to you in an SMS – for example in a case of bike rental by the Contact Centre. Then, return to the terminal by pressing the “Rent/Return” button and follow the instructions on the display or contact the 24-hour Call Center . The return of the two-wheeler can also be done in the TRM mobile application.
You can borrow up to 5 bikes per one account. For each bicycle, the system separately calculates the time of borrowing, so you do not have to give away all at the same time.
If you have any questions about any operation at the terminal, please contact our 24-hour Call Center . You will be able to quickly and efficiently carry out the selected operation. You can find contact numbers on each station as well as on each two-wheeler.
Yes, but the most important thing in this case is common sense. It is worth remembering not to leave the bike in isolated or “risky” places. It should be fastened with a chain lock to permanent, solid elements. The break while driving is included in the rental period. Renting a bicycle left during the journey is not possible for a third person, eg using the TRM mobile application . In the course of such attempt, that person will be informed about the unavailability of the bike.
You can return the bike only at dedicated stations. If you leave your bike outside a station, you will be charged with the costs of its rental and considered responsible in case the bike is stolen or damaged. Remember that you can always just take a break during your ride. In this case, your bike should be fastened with a chain lock to permanent, solid objects. All the breaks during your ride are included in the rental period. Renting a bicycle (e. g. using the TRM mobile application) that has been left during the ride is not possible for another person than its current user.
It is not possible to book bikes. Two-wheeler is available to everyone, and the stations are located in convenient locations.
Yes, it is possible to rent / return the bike at the station that lost power. However, it must be remembered that this possibility exists only in the case of a bicycle that is secured with attached chain lock. When you try rent a bicycle connected to the electro-lock by the TRM mobile application from the station which is currently inactive, the message ” The bike is not available” will be displayed. In the case of a return at a station without power supply, we recommend securing the bike with a chain lock, so as to eliminate any incorrectly detaching the bike from the electro-lock. We will be grateful for providing information about the station’s defect via the TRM mobile application , using the contact form or contacting the 24-hour Call Center . Our service will take steps to remove any defects as soon as possible.
In the case of contact with the24-hour Call Center and the desire to return the bike in the system, it is recommended to stay at the return station. The consultant can make sure that the return of the bike has taken place correctly.
Make sure you enter the correct code into the chain lock. This code is displayed on the terminal at the time of renting the bike, on the main screen of the TRM mobile application during the whole rental or it is sent to you in an SMS – eg in the case of renting a bike via BOK. The code should be set at the height of the convex line, starting from left to right. If the 4-digit system provided by the system does not open the lock – contact the 24-hour Call Center.
First, make sure that the bike does not detach from the station. Try to gently pull up and then to yourself. If, nevertheless, the bike remains in the electric lock wait for 3 to 5 minutes. The system will read that the bike has not been unplugged and will automatically return the bike and invalidate the ride. In the event that the return in the system does not take place and the time of rental is continued, contact the 24-hour Call Center.
If you have received an SMS with information about the ongoing rental, although you have already correctly returned the bike at the station – contact the 24-hour Call Center . The consultant will help you return the bike in the system and determine the possible reasons that made the rental still in progress. If you have noticed that the rental fee has been charged incorrectly, write to us using the contact form. We have a maximum of 14 days to send an answer, but we will try to do it as soon as possible. If after verifying it appears that the system has made a mistake, we will refund the wrong amount accrued.
We will be more than grateful for providing information including the station via the TRM mobile application , contact form or by contacting the 24-hour Call Center. Our service will take steps to remove any defects as soon as possible. We work 24 hours a day to monitor the system status, but such reports allow us to intervene even faster.
Nextbike relocation teams transport bicycles 24 hours a day to overcome the shortages at stations, but we can not guarantee, especially at rush hour, that bikes will always be available at every station.
We will be more than grateful for providing information including the bike number via the TRM mobile application, contact form or by contacting the 24-hour Call Center. Our service will take steps to remove any defects as soon as possible. We work 24 hours a day to monitor the system status, but such reports allow us to intervene even faster.
In the event of the theft of a bicycle made during use, the borrower must notify the 24-hour Call Center as soon as possible.
If you find any fault during cycling, report this problem immediately to the Customer Service Center by calling the 24-hour Call Center , using the contact form on the website or reporting a fault using the TRM mobile application. Then put the bike to the nearest station and rent a different one.
Can I assigned Standard E-card to bike account?
Yes. Thanks assigned Standard E-card to bike account, user gets the opportunity easier rented bike at the terminal. I you want register card you must go to the station, fill in your PIN code and phone number and then place the card in the designated place. Upon the subsequent rental you may identify yourself at the terminal with the use of this card without entering data – apply it in order to log in. If you want to log in using the card only, without entering the PIN – uncheck the option “At every rental and return please ask for my PIN for security reasons” on your account on the website www.rower.tarnow.pl in the “Password” tab.
If you don’t use Tarnowska Karta Miejska in the PREMIUM version you having a bike rented up to 40 minutes is free of charge. Having a bike rented up to 1 hour costs 1 PLN. Having a bike rented up to 2 hours costs 3 PLN. Having a bike rented up to 3 hours costs 4 PLN. Every additional hour is 6 PLN. It is good to remember, that every system has its own pricelist and regulation
User, who identify at the terminal on station Standard E-card gets the opportunity easier rented city bike. If you want use reduced rate you must assigned your PREMIUM E-card to account. Price list TRM for user which use PREMIUM E-card you will find on the website www.rower.tarnow.pl
No. Standard E-card in Tarnowski Rower Miejski system it is only identificator, so thanks assigned card, user gets the opportunity easier rented city bike at the terminal. All you have to do is apply the card to the RFID card reader in order to log in to your account. If you want use reduced fare you must assigned your PREMIUM E-card to account. Price list TRM for user which use PREMIUM E-card you will find on the website www.rower.tarnow.pl.
Children’s bikes rental is subject to the same price list as for standard bikes. It is available in the “Price list” on the website or the TRM mobile application.
The children’s bikes which are intended for children over 6 years of age and increase from 120 cm. The use of bicycles is only possible under the care of a legal guardian who has an account in our system. The legal guardian is obliged to supervise the child’s driving throughout the entire period of the rental until the bike is returned to the docking station. Remember that before renting a children’s bike, the legal guardian must make sure that the child can ride a bike without using the so-called side wheels.
Currently are available bikes for children over 6 years of age and height from 120 cm.
There are several reasons for inactivity / account blocking. Remember that the account is active only when you have at least 10 PLN or have a credit card attached. Also make sure that you have completed the registration process, i.e. you have completed all required data in your account and clicked on the activation link that have been sent at your e-mail address. The account may also be inactive in the event of a blockade, if you have not followed the regulations, for example, the bike was used for purposes other than its intended purpose, it was left unprotected and / or in a different location from the return station. In order to determine the reasons for inactivity, you can contact the 24-hour Call Center or send an inquiry using the contact form.
In the event that an accident or collision occurs during bicycle rental, you are required to write a statement and / or call the Police to the place of the incident. In addition, in the case of the described event, you are obliged to inform about the above Call Center up to 24 hours from the moment of occurrence.
Persons above 13 years of age who have not attained the age of 18 must, prior to conclusion of Agreement, submit to the Operator a written consent of one of the parents or legal guardians for the conclusion of the Agreement. The obligatory condition to be met in order to avail of the bike rental by minors is being in possession of a valid bicycle or motorcycle driving license.
You can register using the form which is located at the terminal or the TRM mobile application. Personal data will be required for registration. Persons above 13 years of age who have not attained the age of 18 must registered on account one of the parents or legal guardians, who have earlier submitted to the Operator a written consent of for the conclusion of the Agreement. The obligatory condition to be met in order to avail of the bike rental by minors is being in possession of a valid bicycle or motorcycle driving license.
Private child seats cannot be attached to a standard bike. It is designated to carry one person at a time.
However, you can use a TRM bicycle with a child seat. The rental and return of a bicycle with a child seat are possible at every TRM station. The location of the bikes is available on the MAP.
The system veryfi user after the phone number to which the account has been registered and an individual six-digit PIN code. User identification is also performed during the use of the RFiD (eg. Tarnowska Karta Miejska) card assigned to the account at temrinal.
From our side, we can declare that the operator Nextbike will seek to develop a system of stations sponsorship/patronage placed in cooperation with companies from Tarnów. We recommend suggesting a new station location to Gmina Miasta Tarnów – Zarząd Dróg and Komunikacji in Tarnowie.
If you change data such as first name and /or last name user is obliged to send the modification instructions to the operator by sending a statement by e-mail: bok@rower.tarnow.pl by post to the operator’s address or submit it to the company’s office. We would like to remind you that in case of making changes on your account, you should confirm other personal date assigned to your account.
If you want to change the phone number in your account, the user can submit a modification order to the operator by sending a statement by e-mail: bok@rower.tarnow.pl, by post to the operator’s address or submit it to the company’s office. We would like to remind you that in case of making changes on your account, you should confirm other personal date assigned to your account.
Address data you can change after logging in to the portal www.rower.tarnow.pl, the TRM mobile application or by contacting the 24-hour Call Center. We would like to remind you that in case of making changes on your account, you should confirm other personal date assigned to your account.
Yes, user is obliged to inform the operator about change your date. If you change data such as first name and /or last name user is obliged to send the modification instructions to the operator by sending a statement by e-mail: bok@rower.tarnow.pl, by post to the operator’s address or submit it to the company’s office. Other date such as address data and/or address e-mail you can change after logging in to the portal www.rower.tarnow.pl the TRM mobile application or by contacting the 24-hour Call Center. We would like to remind you that in case of making changes on your account, you should confirm other personal date assigned to your account.
Deactivating account does not mean removing it in the system. In order to completely remove an account from the system, you must send a request from the contact form, by post to the operator’s address or by submitting it at the company’s office.
The e-mail address is necessary to register the account, because any changes to the regulations and relevant information are sent electronically. You can ask a friend for help in creating an email – it lasts the same as registering in our system.
Other available contact channels are: e-mail notifications, contact form, reporting a problem by the TRM mobile application or contact via facebook fanpage.
The lamp switches on automatically post placing the bike in motion. All you need to do then is to keep pedalling and the lamp will light your way.
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Call Center:+48 14 635 15 15
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